In the era of big data, 2M will help you hear the voices of patients that often go unheard
Connect with hard-to-reach and underserved populations
2M is a certified provider of Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys. We focus on surveying hard-to-reach and underserved populations found at Federally Qualified Health Centers, rural hospitals, and other community-focused healthcare centers.
2M leverages the right survey mode or modes that best fit your patient population and data needs. Our expert interviewers focus on compassionate, culturally competent outreach to increase response rates and surface key insights that would otherwise be lost.
Telephone
2M’s 56-seat Survey Research Center uses state-of-the-art, proprietary software to manage all telephone survey data
Our mail survey processes follow all HCHAPS best practices for quality assurance and data control
Digital
Our digital survey instruments are hosted on a secure server to ensure all patient information is protected
Through 2M’s work with U.S. Department of Health and Human Services (HHS) and existing partnerships with more than 500 physicians, 2M has supported many acute care hospitals with surge planning, healthcare professional (HCP) resource development, and patient outcome support.
Using proprietary data, 2M can generate unique insights into the patient populations of more than 1.2 million active practicing physicians (99.9% of all physicians in the United States). 2M will work with you to convert patient experience insights into actionable plans to create lasting quality improvements in your healthcare program.
Use real-world data to drive quality improvements