In the era of big data, let 2M help you hear the voices of patients that often go unheard.
As a certified provider of Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) and purveyor of other CAHPS surveys, 2M can leverage insights from partnering with hospitals and healthcare providers of all types to help you understand and improve the patient experience. We focus on surveying hard-to-reach and underserved populations found at Federally Qualified Health Centers, rural hospitals, and other community-focused healthcare centers. We understand that it is critical for you to have a clear, holistic understanding of how these patients are interacting with your clinical services.
Our dedicated team of expert interviewers provides a human touch to drive response rates and ensure robust data collection. Our focus on establishing rapport through compassionate, culturally competent outreach allows us to surface and highlight key insights that would be otherwise lost. Using a combination of telephone, mail, and digital survey modes, 2M can help you identify overlooked aspects of patient experience to close critical gaps, see increased ratings, and ultimately, improve patient outcomes.
Patient experience data collection is just part of the puzzle. 2M will work with you to convert patient experience insights into actionable plans to create lasting process improvements in your healthcare program. Through 2M’s work with U.S. Department of Health and Human Services (HHS) and existing partnerships with more than 500 physicians, 2M has supported many acute care hospitals with surge planning, healthcare professional (HCP) resource development, and outcome support for the patients that these HCPs and hospitals are treating. Through the use of proprietary data, 2M has unique insights on the patient populations of more than 1.2 million active practicing physicians (99.9% of all physicians in the U.S.), each physician’s specialty practice area, their patient populations and the disease areas being treated, the patient demographic mix of each physician, and the communities those patients are coming from.